Custom Orders, sale items(a red line on the tag will signify you bought a sale item), and used merchandise are Final Sale and cannot be exchanged or returned. Due to allergen exposure and the hygienic nature of our products we cannot accept returns or exchanges on any used merchandise. If the tags are cut off the item will be considered used and will not be accepted for return or exchange. It is essential that you use the size charts to ensure you choose the correct size and when in doubt, size up as littles will grow into the soft soled booties.
PLEASE measure your child's foot according to our sizing charts. If in doubt always go up one size. Huddy Buddies have a soft sole and those with laces will keep the boots on your child's foot, and they will have room for growth in the toe. Please ensure laces are tightened around the ankle to make sure they do not fall off. Losing a boot is out of my control and up to the person putting on the boot that the laces are tightened properly.
Exchanges are accepted for unused booties and cowls within 14 days from the time you receive your purchase. All items are shipped with tracking and delivery confirmation.
A $5 Restocking fee applies per exchanged item.
To initiate an exchange please contact Huddy Buddies via email with the subject “Exchange: your order number”
Please note that the product must be returned unused with the tags still attached and in its original condition.
Shipping Charges for Exchanges:
In rare cases we may not be able to exchange a like for like limited edition product, in this case we will exchange for an item of equal value. Exchanges on Custom orders and sales items are not accepted and are final sale.
Returns are accepted for unworn booties within 7 days from the time you receive your purchase. All items are shipped with tracking and delivery confirmation.
To initiate a return please contact Huddy Buddies via email with the subject “Return: your order number”
A $5 restocking fee applies to all items. You will be refunded via your original purchasing method minus the restocking fees.
Shipping Charges for Returns.
If the tags are cut off the item will be considered used and will not be accepted for return or exchange.